Lost parcel

If the tracking for your parcel shows it has been delivered but you haven’t received it, you should:

• Check if someone else at your address has accepted it

• Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage

• Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request a re-delivery or to arrange collection of the parcel

If you are still having trouble locating the parcel, please contact our customer service team so they could investigate this further.