Next day delivery
Currently, we do not offer next day service. Orders will need to be received before 9pm from Mon-Fri and 6pm Sat-Sun (excluding public and bank holidays) for next day delivery...
International delivery information
NICCE works in partnership with Global-e company that will handle all our international orders. Delivery information and pricing will be displayed at checkout. Import duties and taxes may be charged...
UK delivery information
Once your order has been despatched, UK standard delivery service can take between 3-5 working days to be delivered from the date of despatch at the cost of £4.00. Your...
What should I do if my order hasn't been delivered yet?
The estimated delivery date is provided in your order confirmation email. Please allow up until this date for the parcel to arrive. You will be able to keep track of...
Lost parcel
If the tracking for your parcel shows it has been delivered but you haven’t received it, you should: • Check if someone else at your address has accepted it • Look around...
Tracking your order
You will receive a shipping confirmation email along with the tracking number once your items are on the way. Please click on the link provided to check the progress of...
Prices on the site have changed
Our prices on site are a response to sales, stock and customer demand. For this reason we cannot refund any price differences, however, In the unlikely event that the price...
I haven't received an order confirmation email
You should receive the order confirmation right away after placing your order with us. Please check your SPAM folder since the confirmation email might be mistaken as junk mail and...
Can I cancel/amend my order?
Sadly we cannot amend your order or change the delivery address but we will be happy to cancel it for you. Please contact our customer service team as soon as possible so this can be actioned...
Faulty item received
We want to make sure we can resolve this quickly as possible for you. If you are unlucky to have received a faulty item, please contact our customer service team as soon...
Missing item
Please contact our customer service team via email as soon as possible, including your order number and a description of the missing item. If your parcel is damaged, you must report...
Wrong item received
If you have received the wrong item, please contact our customer service team with your order number, photographic evidence along with the price tag that is attached to the item. As soon as this...
